Shipping policy

Thank you for shopping with Musikgift. Many of our products are made to order, so please allow time for both production and shipping.

Processing Time

Orders typically require production and processing before shipment. Processing times may vary depending on the product, order volume, personalization requirements, and time of year.

Estimated processing and delivery information shown on the product page or during checkout is provided as an estimate and is not a guaranteed delivery date.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout based on the products in your order and the delivery destination.

Estimated Delivery

Delivery times begin after an order has completed production and been handed to the shipping carrier.

Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our reasonable control may affect delivery times.

Tracking

When tracking is available, tracking information will be provided after your order has shipped. Please allow time for the carrier to update the tracking status after a shipping label is created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us with your order information. We will review the tracking information and work with the relevant fulfillment or shipping provider to determine an appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, and any available carrier information before contacting us.

International Orders

International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country. Where such charges are not collected at checkout, they may be the responsibility of the recipient, subject to applicable law.

Multiple Shipments

Items in the same order may occasionally be produced or shipped separately. In these cases, you may receive more than one package and tracking number.

Contact Us

If you have questions about the shipment of your order, please contact us using the contact information provided on our website.